IT Security - Support Levels

Bronze

• During normal business hours 0900 to 1700.

• Plans are renewable on anniversary date.

• Access to a pool of technical support personnel.

• 6 incidents.

• Additional incident packs are available on request.

Silver

• During normal business hours 0900 to 1700.

• Plans are renewable on anniversary date.

• Access to a pool of technical support personnel.

• 12 incidents.

• Additional incident packs are available on request.
  

Gold

• During extended business hours 0800 to 2000.

• Plans are renewable on anniversary date.

• A dedicated support engineer can be assigned to your account to provide you a single point of contact

• For mission critical issues you will receive the. highest priority within the Support department.

• A detailed profile and diagram of your installation shall be maintained by 365 iTechnology with the clients consent, to expedite to speed up problem resolution and bug simulation.

• Information on Alerts and upgrades can be sent to you on a timely basis via email distribution.

• Unlimited incidents.