IT Security - Support Levels

Bronze

  • During normal business hours 0900 to 1700.

  • Plans are renewable on anniversary date.

  • Access to a pool of technical support personnel.

  • 6 incidents.

  • Additional incident packs are available on request.


Silver

  • During normal business hours 0900 to 1700.

  • Plans are renewable on anniversary date.

  • Access to a pool of technical support personnel.

  • 12 incidents.

  • Additional incident packs are available on request.


Gold

  • During extended business hours 0800 to 2000.

  • Plans are renewable on anniversary date.

  • A dedicated support engineer can be assigned to your account to provide you a single point of contact

  • For mission critical issues you will receive the. highest priority within the Support department.

  • A detailed profile and diagram of your installation shall be maintained by 365 iTechnology with the clients consent, to expedite to speed up problem resolution and bug simulation.

  • Information on Alerts and upgrades can be sent to you on a timely basis via email distribution.

  • Unlimited incidents.


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