Critical and Total Support

Our Critical & Total Support Plans provide a leading class of service cover for your organisation.

When complex IT problems arise, why not have the resources of an expert help desk at hand?

With our contracted services you can have a team of qualified engineers ready to assist you. Our team of IT consultants & network engineers, offer the highest level of technical experience and excellence.

365 iTechnology has been consulting, designing, developing and maintaining business systems and networks around the UK for 7 years . We develop customised business solutions across different platforms and operating systems. We have a proven methodology to give companies a significant competitive advantage.

Our support contracts are either used to supplement in-house expertise or, in the event of a system crash, to act as an emergency service. We can also provide support during holiday periods

• Unlimited Telephone Support
• Remote Assistance
• Maximum 8 Hour On Site Response from the time of initial call logging, covering issues that cannot be resolved through
  phone support.
• Guaranteed Call Logging and Response between 9.00am and 5.30pm , Monday to Friday.
• Server Software Functionality
• Tape Backup Software Functionality
• Cabling Diagnosis
• Network Equipment Diagnosis
  
• Network Printer Connectivity
  
• Workstation PC Connectivity
  
• Internet Access Connectivity
  
• Email Software Functionality