Alcatel Support

Our Alcatel-Lucent Telephony Support Plan provides class leading levels of cover.

Should your telephone system fail unexpectedly your company could be left without vital voice communications for long periods of time. Why not ensure that you have the resources of an expert help desk at hand?

Give yourself peace of mind; be confident in the knowledge that you can have a team of qualified engineers ready to assist you when
you need them most.

Our team of experienced technology consultants & engineers offer unparalleled levels of business acumen and technical experience.

If your organisation is reliant on an Alcatel-Lucent telephony platform, you’ll know that it’s a versatile market leading communications server. Even with Alcatel-lucent’s worldwide reputation for building robust systems, things can occasionally go wrong.

365 iTechnology is one of an elite group of Alcatel-Lucent partners accredited to sell and support both voice and data systems.

365 iTechnology have the in depth technical knowledge required to effectively support a modern fully integrated unified communications platform. You can rely on 365 iTechnology to provide the expert assistance you require to get you up and running as quickly as possible.

• Call Logging Monday to Friday 9.00am-5.30pm*1
• Unlimited Telephone Support.
• Remote Support and Diagnosis.
  
• NBD or 4 Hour On-site Response.
  
• Next Business Day Hardware Replacement (as required)*2
  
• Bi-annual System health checks.
  
• Free system design consultancy (Upgrades and expansion)
  
• Fixed fee admin services (Moves adds and changes)*3

     1./ Excluding bank holidays; 2./ Excluding handsets and cosmetic damage; 3./ If required.

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