Unified Messaging

Unified Communications and Unified Messaging

Many assume that Unified Communications is Unified Messaging. Although Unified Messaging is a powerful component of the overall capabilities it is only one element of what makes up Unified Communications.

With a number of communications devices available, and employees receiving an average of 200 messages a day, communication has become more difficult and less efficient as the same message is left on multiple devices to ensure the individual receives it. Unified messaging simplifies communication by allowing access to all communications from a single device.

Microsoft Exchange and IBM Lotus Notes are the two most common interfaces used for messaging as they offer a familiar interface to users and can control a number of different media. Although these systems were designed around sending and receiving email and providing feature rich calendar notification, their power to offer more advanced functionality is progressing at a phenomenal rate. Voicemail messages were incorporated a number of years ago and this has been followed by the ability to add fax, SMS, Instant Messaging and now Presence into the same desktop client.

Beyond our unified communications solutions:

365 iTechnology can provide a complete range of products and services to integrate these multimedia technologies into your corporate messaging systems and begin to unearth the true benefits of Unified Communications.