Telephony

Telephony has transitioned from traditional analogue through digital to the now accepted and mature IP Telephony. IP Telephony has been responsible for a communications transformation that threatens to turn communications on its head.

Whilst replacement of the traditional PBX and handsets with IP delivers a number of benefits, this phase alone serves only to replicate any existing system with a platform that can support the true benefits of IP. It is the addition of the integrated applications and advanced features that enable staff to begin to communicate more effectively.

Advanced telephony applications can be introduced to transform communications with features that make voice, video, messaging and collaboration as simple to use as telephony has been. By further adding telephony control, availability information and the preferred method of communication into everyday applications such as the email client or your CRM system, we empower the employees with real time up to date communications.

365 iTechnology can offer telephony services that provide reliable, high quality voice calls with the ability to offer numerous additional applications and integrate with existing PBX’s and business applications.