Unified Communications (UC)

Unified Communications to optimise business processes.

Unified Communications refers to the combination of voice, data and video onto a single network. These previously separate technologies are now able to share resources and interact with each other creating new efficiencies.

Harvard professors believe that at any one time, 70% of a company’s business-critical information is NOT formally recorded, indexed and stored! It’s in people’s heads. It is therefore critical that the availability of the person with the required knowledge is known and that communicating with them is as simple and effective as possible.

Unified Communications helps to address this by enabling people to collaborate more fluidly, ultimately making individuals, workgroups, departments and consequently all company employees or the supply chain more productive.

Unified Communications when built into business process should be able to impact the bottom line by cutting costs, reducing cycle time, cutting latency and improving the customer experience. In using real time applications you can reach the person quickly, obtain the information you need immediately and provide the customers with effective responses in a timely manor. These time savings can translate into fewer people or the bottom line benefits of speeding up the business process.

Fixed-Mobile Unified Communications will finally remove the distinctions between fixed and mobile networks, providing a superior experience to customers by creating seamless services using a combination of fixed broadband and local access wireless technologies to meet their needs in homes, offices, other buildings and on the go.

There are many benefits to be enjoyed from a Unified Communications infrastructure:

• Reduction in management overheads.
• Reduced call charges for mobile workers.
• Increased flexibility.
• More cost effective use of support resources.
• Reduction of companies' carbon footprints.

UC: synergistically creating new efficiencies

Our Unified Communications services include; 365i UC Methodology, Telephony, Presence Technology, Unified Messaging, Contact Centres, Mobility, Video, Application Integration, Deployment Services & UC Support